Shipping policy
PROCESSING TIME
The time we require to prepare an order for shipping is 1-5 business days, as our items are custom handmade products from Europe.
But usually we are doing everything possible to send your order ASAP. Please notice that we prepare and ship orders on BUSINESS days from Monday to Friday, which not includes weekends. Saturday and Sunday are not count as part of shipping days. Also, we want you to know that sending or preparing and shipping (delivery) are 2 different processes. And each has its own term.
YOUR ORDERS FROM THE USA WAREHOUSE
If you are in the USA and need the items urgently, we have it in stock in the USA warehouse. We have available Montessori climbing sets of 3 (with a standard ladder, without personalization) in the following colors: natural color, gray gradient, pink-gray gradient, deep blue ocean, bright and pastel rainbow. The delivery time within the USA will be 1-4 days with immediate dispatch from the warehouse.
| Region | Delivery Time |
|---|---|
| USA | 1-12 business days |
| United Kingdom | 5-12 business days |
| European Union | 5-12 business days |
| Canada | 5-14 business days |
| Europe | 5-12 business days |
| Australia & New Zealand | 5-14 business days |
| Singapore | 5-14 business days |
| Oman | 5-14 business days |
| Hong Kong | 5-14 business days |
| UAE | 5-14 business days |
| Saudi Arabia | 5-14 business days |
| Other countries | 7-19 business days |
Please note that these are estimated delivery times and actual delivery may vary depending on various factors such as customs clearance, local postal services, and unforeseen circumstances.
The shipping costs depend on the weight and destination country for delivery. Please refer to the checkout page for more information. Free delivery options may be available.
TRACKING INFORMATION
When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's or our website to track your order.
Please contact us as soon as you realize you need to change the delivery address, as once it is shipped, we cannot change the address. Contact Customer Service (email to info@woodesa.com) immediately!
CUSTOMS AND IMPORT TAXES
Customers from the United States, the European Union, the United Kingdom, and Australia do NOT need to pay any additional customs fees as our products are stocked in warehouses located within these countries. However, for customers from other countries, you can check the possible customs fees using the following link: https://www.simplyduty.com/#calc.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
INSPECTION FOR DAMAGE, DEFECTS, SHORTAGES
Inspect your items immediately upon receipt. Damage, shortage or defective merchandise claims must be reported within 7 days of receipt. Please email info@woodesa.com and include your order number, name on the order and a photo of the issue if applicable.
PAYMENTS
We accept Visa, Mastercard, and PayPal. If you need another payment method - please email to info@woodesa.com.
HOW DO I CANCEL AN ORDER?
Please contact us as soon as you realize you need to cancel as once it is shipped we cannot cancel it for you. Contact Customer Service info@woodesa.com
RETURNS
Returns are accepted within 14 days of receiving the product. For full information on the conditions and details, please visit the Refund policy at the following link: Exchanges and Returns.