Gift Wrapping and Packaging
Can I choose gift wrapping for my order?
Yes, you can select the gift wrapping option for your present. Additionally, you can add a special note for the child or parents to congratulate them on their birthday or holiday.
Urgent Delivery
I need my order as soon as possible. What are my options?
If you are in the USA and require urgent delivery, we have the items in stock at our USA warehouse. We offer Montessori climbing sets of 3 (with a standard ladder and without personalization) in the following colors: natural color, gray gradient, pink-gray gradient, deep blue ocean, bright and pastel rainbow. Delivery within the USA typically takes 1-4 days with immediate dispatch from the warehouse.
Delivery
How long does delivery take to different regions?
Delivery to the USA and Canada generally takes approximately 1-12 business days, while delivery to Europe usually takes 5-12 business days. For other countries, delivery times typically range from 7-14 business days. Please note that these are estimated delivery times and actual delivery may vary depending on factors such as customs clearance and local postal services.
Custom and Personalized Orders
Can I customize my order with engraving, custom colors, or a gift message?
Yes, each of our items can be personalized with individual engraving, custom colors, or a gift message. Please contact us for further details on personalization options.
Manufacturing
How long does it take to prepare an order for shipping?
We usually require 1-5 days for order preparation. However, we strive to expedite the process whenever possible. Please note that production and shipping are separate processes, each with its own timeframe.
Outdoor Use of Climbing Gym
Can the climbing gym be used outside?
Our products are not intended for prolonged outdoor use. They may be taken outdoors for a short period, typically a couple of hours, during favorable weather conditions. Prolonged exposure to strong sun, rain, or other natural phenomena may damage the product material. If you require outdoor use, we offer an eco varnish option. Please select the custom color for it.
Product Origin
Where are your products made?
Our products are 100% designed and made in Europe, specifically in Ukraine.
Weight Limit of Climbing Gym Set
What is the weight limit for the climbing gym set?
Our climbing gym set has been tested with two children aged 4 and 10 years. The maximum total weight capacity is 65 kg.
Assembly of Products
Do the products come assembled?
To save on shipping costs, our products are usually sent unassembled. However, assembly is straightforward and requires a standard size Allen key, which we provide. Instructions will be included for easy assembly.
Tracking Orders
How can I track my order?
You will receive a Shipment Confirmation email once your order has been shipped, containing your tracking number(s). The tracking number(s) will be active within 24 hours.
If you have any further questions or inquiries, please don't hesitate to contact us.
